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English for the Higher Education Workplace

Course Overview

This is a language development course aimed at professionals in an educational workplace. This course will focus on communicative skills development through practical workshops, role plays and the introduction of functional language and vocabulary

Course Aims

This course will aim to meet the course participants’ language needs and to give them the support to develop their communication skills in writing and speaking, enabling them to effectively liaise across a range of media in an international setting. 

Who is this course suitable for?

This course is suitable for professionals working in Universities and Higher Education Institutions who are increasingly using English in their day-to-day interactions. Course participants will develop their skills in English to enable them to communicate with peers, students, managers, and external stakeholders confidently and accurately. 

 What is in this course?

The course is primarily focused on developing communication skills; however, the scheduling of this course is quite flexible due to the nature of it being tied to the needs of the participants. The needs analysis aspect of this course is crucial as the outcome of this will constitute the primary content which the course participants will engage with.


 A Sample Timetable 







9.00 – 11.00

Introduction and Needs Analysis

Dealing with problems and complaints using intonation

Answering and composing emails

Handling telephone conversations

Roleplay customer service situations and scenarios

11.00 – 11.20

Coffee Break

Coffee Break

Coffee Break

Coffee Break

Coffee Break

11.20 – 13.00

Communicating with colleagues and students

Language and phrases for planning and scheduling

Language for dealing with problems on the telephone

Language for customer service

Student choice of areas identified during the week

13.00 – 14.00

Lunch Break

Lunch Break

Lunch Break

Lunch Break

Lunch Break

14.00 – 16.30


Free Afternoon/ Social Programme

Cultural Awareness: Irish History and Politics

Free Afternoon/ Social Programme

Cultural Awareness: The Irish Third Level System

Free Afternoon/ Social Programme



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